Every pattern, every territory
The library
The territories and patterns mapping how AI agents will engage with public services. Browse the territories, or toggle on the patterns within them.
1 Provenance & Intent Telling where a submission came from, and whether it states a view the sender holds or one an agent generated. A fluent submission no longer proves a person wrote it, yet the agency still has to act on it.
2 Delegation & Authorization Letting a citizen give an AI agent scoped, revocable authority an agency can check is genuine and current. Government's identity systems can prove who a person is, but not what they let an agent do for them.
3 Accountability & Audit Keeping what an AI agent did in a citizen's name visible and answerable, for one case and across a whole population. Mistakes tend to surface only after the damage is done, and one faulty process can repeat on everyone at once.
4 Trust Calibration Helping a citizen judge how far to rely on a government AI agent, and giving the agency a basis to support that judgment. A citizen can wrongly refuse an agent that would help, or lean on one a serious case needs a human for.
5 Rationing & Friction Forms, queues, and deadlines rationed services for years by demanding effort no one designed in. AI agents strip that effort away, forcing a deliberate choice about which friction only excluded people and which actually metered need.
6 Volume vs Breadth Signaling Reading the weight of opinion behind public submissions once agents file fluent, distinct-looking entries at scale. Volume and the look of variety can both be manufactured, so neither shows how widely a view is held.
7 Representation & Equity Keeping every citizen able to reach a government outcome, from a consultation to a benefit, license, or appeal, as private agents come between them and the state. Left alone, outcomes start to track who has the better agent.
8 Verification & Certification Knowing a reliable civic tool from a confident-sounding wrong one, for citizens and the automated tools government runs itself. Building an authoritative-looking tool is nearly free; verifying it and standing behind it is not.
9 Cross-border & Sovereignty What changes when the AI model behind a service runs, or can be legally compelled, outside a citizen's own legal protection. It decides whose data law applies and who can reach the data, often without either side able to tell.